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Customers of home adaptations provided by Handicare Accessibility and its direct-selling division Companion have rated their experience worthy of the highest service standards, according to review site Feefo.  

Handicare has won the Feefo Gold Trusted Service award for its stairlift and easy bathing solutions delivered in association with Age UK Enterprises. Handicare’s direct-selling division, Companion is awarded the Feefo Platinum Trusted Service award for the second consecutive year. 

The Trusted Service awards are an independent seal of excellence recognising businesses for delivering exceptional experiences, as rated by real customers. 

Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights and as such the accreditation is a true reflection of their commitment to outstanding service. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence in reviews posted on its website. 

Congratulating the Handicare team on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies which are outstanding in customer experience and generate great feedback from happy customers.   

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.” 

Handicare Head of Customer Service Sarah Sutcliffe (pictured) said: “This is a tremendous boost for our whole team. We’re hugely proud our customers continue to rate their experience with us so highly. Coming after a period when our teams faced such challenging conditions as a result of the pandemic, the awards really are testament to their willingness to go the extra mile and their commitment to do their very best for our customers.” 


About Handicare Accessibility 

Handicare offers solutions to increase the independence of disabled or elderly people, and to facilitate for their care providers and family. The offering encompasses a comprehensive range of curved and straight stairlifts, transfer, lifting and repositioning aids and vehicle adaptations. Handicare is a global company with sales in some 40 countries and is one of the market leaders in this field. The head office is in Stockholm, Sweden and manufacturing and assembly is located at four sites distributed across North America, Asia and Europe. In the 12-month period to September 2020, revenue amounted to MEUR 208 and the adjusted EBITA margin was 6.3%. Employees amounted to approximately 900 and the share is listed on Nasdaq Stockholm. For more information, www.handicaregroup.com.  

About Feefo 

Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews. Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers. A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising. www.feefo.com  

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